What is a Call Center?

What is a Call Center?

Call center is a type of Telemarketing in which you have to make or attend calls in order to get or sell items,it can also be used as alerting system.In the call center you have to make customers and build a relationship of trust with them. There are three main types or marketing Telemarketing, Digital marketing  and Direct marketing. As per there name suggests you should have known these marketing are performed.

Types of call center:

There are two main types of call center.

• Outbound call center
• Inbound call center

Outbound Call Center:

Outbound Call center are the one's in which you have to call the customer and make him accede to perform that task or sell him the product that you have, many people start by outbound call center in order to gain experience.

 

Inbound Call Center:
Inbound Call center are the one's in which you receive calls from the customer and he is already acceded to get or just wants some information of the product , many experienced agents are working in this types of center and their pay roll is also high. 

Important Points:

• When you enter in this industry your payroll is going to be less but you will learn alot of things and also you will get a chance to work on different projects and campaigns.

 

•  There is more strictness in the starting example like rougher schedule,tough environment, no use of cell phone while working.

 

•   If you are working from home or a remote job in the starting you will have likely to have some freedom on working but as per first point the pay roll will be less.

 

• In remote jobs which are from the US or UK are likely going to pay you higher amounts then working on Pakistan, Indian based call center.

 

•  In outbound call center you have to lie also some times and there will be no holidays that are going to paid. (fun fact)

 

It's the easiest way to earn money when you are free or are in summer vacation have some pocket money it can also be turned into a carrier  once you like it and also it can be useful if you are an owl who doesn't sleep at night in Asia or an freelancer who is in USA.

Once you are adaptive in this industry you will see that outbound call center are also paying much more than some inbound call center and once the cash following into your account you will how much easier it will be for you to start your own call center in 2 or 3 years .

Everything starts from the scrap and once you know how to fix that scrap into anything then you will notice how much you can earn from this industry , consistency is the main goal and punctual also enjoy the work you have to do then you will learn and have the real experience 

Now I will tell you some simple tips to how to grab customers and make sales there are only few tips you should know to start this and you will likely get help from these tips 

How To Make Sales on Call ?

How can you make sales on call , first of all you can say like that its called call calling that many telemarketers are doing right now from all around the globe to get  and sell things. The people who are working in this field are called as Customer Service Representative (CSR). The technique that they use is a 5 format rule.
 
Cold calling can be huge mess or may be aggressive on you and on your customer but the tips i am going to give you are going to be making a piece of cake for you.



5 Format rule:

• Start the call with the greeting always as you do but with you name and your company name.
  
  
• Second of all give the reason of the call,That why did you call them.
  
  
• Give them the Product info which you have to make a deal
  
  
• Ask them the qualifying questions which you have to ask them.
  
  
• Ending of the call with a great impression even if they are not agreeing to get the product.
  
  

I was watching the movie the Wolfs of Wall's Street their was a scene of how to sell a pen, Many recruiter ask their employees this type of question and yet they were like,This is a nice pen , it has many features, it can write beautifully , it can write in space who does that and even if the person is interested he or she will apparently reject to  get the pen .Simple the answer is supply in demand , Sell the person who is in the need of getting that pen.

You may have seen the pen seller who are mostly to be found outside the examination hall , Offices which are opened for interview, or outside the schools,colleges ,universities.Because mostly these people are in need of the pen and they supply in demand.

Here are the tips for you how to initiate the call in the call center in the next blog we will share some different types of Campaigns which are best to start from.